Do I need to be home?
Access arrangements depend on the property and service. Share what works for you during the quote, and J&S will confirm the available options before the visit.
What’s included in a cleaning?
Scope varies by service and the needs of the home. Your quote will show the current included work clearly before you book; optional or out-of-scope requests are confirmed separately.
What should I do with pets?
Tell J&S about pets and any routines that matter. The team will confirm what’s needed for a safe, comfortable visit for everyone.
What if something doesn’t look right?
Tell J&S promptly. The team wants the opportunity to understand what happened and follow the service-remediation policy included with your booking.